At The Gem Studio, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return your item within 30 days of receipt.
Return Process
- Contact our customer service team at [contact email] to initiate a return.
- Pack the item securely in its original packaging.
- Ship the item back to us using a trackable shipping method.
Conditions for Return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [contact email] and send your item to [return address].